Frequently Asked Questions
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Are your soaps handmade?
Yes, all our soaps are carefully handmade in small batches using natural ingredients to ensure quality, freshness, and authenticity.
What ingredients do you use in your soaps?
We use saponified oils (olive, coconut, palm, shea butter), essential oils, and natural botanicals. No harsh chemicals, parabens, or sulfates are added.
Are your products cruelty-free and vegan?
Absolutely! Our soaps are cruelty-free, and many are vegan. Any exceptions (like honey-based soaps) are clearly mentioned in the product description.
Are your soaps safe for sensitive skin?
Yes, our soaps are gentle and suitable for all skin types, including sensitive skin. We recommend patch-testing if you have highly reactive skin.
How long does one bar of soap last?
With proper care (keeping it dry between uses), a 4 oz bar typically lasts 3–4 weeks with daily use.
Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location and will be calculated at checkout.
What is your shipping policy?
Orders are processed within 2–3 business days. Standard shipping usually takes 5–7 business days within the country and 10–15 days internationally.
What is your return policy?
For hygiene reasons, we do not accept returns on used soaps. However, if your order arrives damaged or incorrect, please contact us within 7 days for a replacement or refund.
Do you offer exchanges?
Exchanges are available for unopened products within 14 days of delivery. Customers are responsible for return shipping unless the item is defective or incorrect.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number to follow your package.
Do you offer wholesale or bulk orders?
Yes, we do! If you’re a retailer or business interested in stocking our soaps, please contact us for wholesale pricing and details.
Can I customize soap for events or gifts?
Yes, we offer custom soap options for weddings, gifts, and corporate events. Get in touch with us to discuss personalization.
How do I contact customer support?
You can reach us via our Contact Us page or email. Our team aims to respond within 24–48 business hours
